Data Deletion Instructions

Chatyfy is a WhatsApp marketing platform operated by Tesla Online Solution. Businesses — mainly spas, salons and wellness providers — use it to message their own customers. That means two different groups may want data deleted, and the route differs slightly for each:

• End customers — people who received a WhatsApp message from a business using Chatyfy.
• Business account holders — businesses and their staff who hold an account on the platform.

You have two options, and you can use either.

Because the business — not Tesla Online Solution — decides what customer data it collects, it is the data controller for that information. We will act on your request for data we hold, and pass the request to the business where their action is also required. We will tell you if that applies.

Account holders can delete much of their data directly in the application:

• Delete individual contacts, or select several and delete them in bulk, from the Contacts screen.
• Delete templates and campaigns from their respective screens.
• Remove a staff member's login from Outlets → the outlet → Revoke access. This deletes their sign-in account and their access record.
• Disconnect a WhatsApp number in Settings → WhatsApp, which erases the stored access token for that outlet.

To delete an entire outlet, or to close your account and erase everything, email teslaonlinesolution@gmail.com from the email address registered on the account. We recommend exporting your contacts to CSV first — once deletion is complete the data cannot be recovered.

A full deletion request removes:

• Contact records — names, WhatsApp numbers, email addresses, tags, segments and any custom attributes.
• Conversation history — every inbound and outbound message, including media and internal staff notes.
• Delivery metadata — sent, delivered, read and failed records, along with Meta message identifiers.
• Campaign records and their performance statistics.
• Message templates created in the application.
• Chatbot rules, welcome messages and away messages.
• Staff account records and their sign-in credentials.
• Stored WhatsApp credentials, including access tokens, WABA IDs and Phone Number IDs.
• Analytics and activity history for the outlet.

Deletion is permanent. Data is removed from the live database immediately and from rolling backups within 30 days.

We confirm in writing once deletion is complete. If a request will take longer — for example because it is unusually complex — we will tell you why and give a revised date.

In limited circumstances we must keep some information even after a deletion request:

• Invoices and transaction records, where tax or accounting law requires us to retain them.
• A minimal suppression record — such as a hashed phone number — kept solely to ensure an opted-out person is not contacted again.
• Security and audit logs, retained for up to 12 months, which may contain IP addresses and timestamps.
• Anonymised, aggregated statistics that cannot be linked back to any individual.
• Information we are legally required to preserve in connection with a dispute or investigation.

Anything retained is limited to what is strictly necessary and is deleted once the reason for keeping it no longer applies.

Note that messages already delivered to a recipient’s WhatsApp app sit on their device and on Meta’s systems. We cannot delete those — that is governed by Meta’s own retention and deletion policies.

To protect against someone deleting another person’s data, we verify that a request is genuine before acting on it.

• For account holders: we ask you to write from the email address registered on the account, or to confirm details only the account holder would know.
• For end customers: we ask you to confirm the WhatsApp number concerned and the business that contacted you, and may ask you to confirm from that number.

We ask only for what is needed to establish that the request is yours, and we do not charge a fee for a reasonable request.